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We’ve hit a turning point, or tipping point if you will, in the history of technology. It’s changing the way we design digital products and services forever, and if you think that I’m being hyperbolic, don’t take my word for it.

by Jurgen Gravestein
5 min read

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Article by Suzanne Wertheim
5 min read
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ChatGPT and AI violate inclusive language principles
  • The article discusses the violations of inclusive language principles by AI, particularly ChatGPT, highlighting concerns related to bias and stereotypes.
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Article by Rich Nadworny
3 min read
  • Defining AI, Design, Design Theory, New and Emerging Technologies, Personal and Professional Development
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Ideation and AI
  • The article discusses a study that compares the ideation abilities of MBA students and ChatGPT, with ChatGPT outperforming in both the quantity and quality of ideas.
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Article by Marina Zhukova
6 min read
  • Artificial Intelligence, Behavioral Science, Contextual User Studies, Defining AI, Direct Observation Research, Emotion, Human factors, Interviews, New and Emerging Technologies
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AI as a Research Participant: Tips, Tools, and Techniques 
  • The article discusses the research into how emojis influence online communication, conducted using GPT-3.5 Turbo, and highlights the findings and challenges in incorporating AI into studies.
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The potential of conversational AI has still to be fully embraced. Nevertheless, it’s already possible to foresee some of the strategic opportunities of its large-scale deployment. In this article, Jordan Ratner gives an insightful perspective on the transformative power that conversational AI has and how it’s going to shape the future of organizations.
 
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The Disruption of Customer Experience: How Conversational AI is upping UX and CX standards
  • By transforming the way humans interact with technologies and making them more accessible to the public, conversational AI is raising the bar for customer experience.
  • One of the most tangible impacts of conversational AI has been on customer support and sales conversion. Thanks to the automation of conversations, the load on human staff is reduced, which leads to greater customer and employee experience.
  • As technological development advances, more opportunities to make good use of conversational AI will emerge. Nevertheless, it’s also necessary to not underestimate potential challenges related to legacy systems, data availability, shortage of conversational AI specialists.
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13 min read

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There’s a ton of noise, promises and exaggerations flying around. Here’s a breakdown of the sixteen conversational AI platforms in Gartner’s 2019 Market Guide.

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11 min read

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  • Business UX Leaders, Direct Observation Research, Internal Company Dynamics, Strategy

Cautionary Tales of Dominance to Downfall.

Article by Nate Schloesser
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The 7 Deadly Snares of Strategy
  • The article delves into seven critical strategic snares through real-world case studies, offering valuable lessons for businesses in navigating the complex landscape of modern business strategy.
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9 min read

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  • Business UX Leaders, Employee Experience, Employment and Hiring, Human factors, Product design, Project Management
Article by Ignacio Parietti
IDEAS IN BRIEF
Why Championing Product Design Consultants When I’m the One in Charge of Design?
  • The article discusses the strategic advantages of championing product design consultants in the ever-evolving field of user experience design highlighting the benefits of external expertise.
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4 min read

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  • Design, Employee Experience, Project Management, Team Dynamics

A Masterclass in What to Do (and not to do).

Article by Nate Schloesser
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How to NOT Be a Bad Design Manager
  • The article explores the nuances of effective design management by drawing on the experiences and insights of the author.
  • The author provides practical tips and lessons learned from past mistakes to guide design managers in fostering a culture of growth, innovation, and support within their teams.
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11 min read
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